For the fastest updates you can track your shipping via UPS My Choice. You may also visit the UPS service alerts page at https://www.ubexii.com, or contact us directly at (021) 33339280.

You can fill out the form located on our Contact page. Once submitted, an account intake specialist will contact you to take the next steps in setting up an account. You may also speak directly with an account intake specialist by calling (021) 33339280. 

We source all our active pharmaceutical ingredients from the same FDA-registered facilities that all U.S. pharmaceutical manufacturers are required to.

Prescribers can call in patient-specific prescriptions to one of our pharmacists by calling (021) 33339280. We can also receive electronic prescriptions or original paper prescriptions directly from patients.

Absolutely! We can contact patients directly and confirm their demographic, billing and shipping information.

The time to fill/compound each individual prescription varies. We recommend sending prescriptions to us in advance so that we can ensure your patient’s medicine is ready as quickly as possible. Most orders are shipped within 24 hours if the prescription is received by 7:00 PM PST.